A negative review or comment can feel like a direct hit to your reputation, but...

https://www.inter-bookmarks.win/a-single-negative-post-doesn-t-have-to-derail-your-business-when-you-react

A negative review or comment can feel like a direct hit to your reputation, but panicking often does more damage than the original post. When you respond strategically, you protect your revenue and build long-term trust with future customers