After years in CX, I've seen AI shift from fancy chatbot buzz to real tools. By...

https://www.kilobookmarks.win/ai-customer-service-automation-is-reshaping-support-in-2026-cutting-costs-from

After years in CX, I've seen AI shift from fancy chatbot buzz to real tools. By 2026, some automation platforms can assist agents with 70% of tasks within a week, freeing reps to focus on complex issues