Fake reviews can sabotage your hard-earned reputation, but you aren't helpless....

https://www.scribd.com/document/1017146946/Ex-Employee-Fake-Reviews-How-to-Handle-Retaliation-Without-Losing-Your-Cool-179179

Fake reviews can sabotage your hard-earned reputation, but you aren't helpless. First, gather clear documentation to prove the customer never visited