Mobile voice agents let customers explain issues naturally, skip rigid IVR...

https://chloesbrilliantjournal.capitaljays.com/posts/what-is-the-simplest-ivr-replacement-flow-for-a-small-business

Mobile voice agents let customers explain issues naturally, skip rigid IVR menus, and avoid typing through chatbot scripts. Gartner predicts conversational AI will cut contact-center agent labor costs by $80B by 2026