Voice AI can miss the mark with answers when it mishears or guesses too much....

https://alexisqoem867.trexgame.net/what-is-a-never-promise-list-for-customer-service-ai

Voice AI can miss the mark with answers when it mishears or guesses too much. To catch errors early, one smart tactic is adding a simple readback of order IDs—having the system repeat them aloud lets customers confirm details right away